As hospital staff, nurses, managers, and administrators, we are all too familiar with the term referrals.
We know referrals are the lifeblood of our hospitals/healthcare systems. We track referrals monthly, determine where they come from geographically, worry when they are down in numbers, and celebrate when they are up. But do we ever stop to think what those “referrals” actually are? People!
That’s right, people that have PCP’s who care for them – in many cases over decades – have trusted us to help aid in their patient’s care!
I can’t help but think, if we thought of and treated these “referrals” as the mother, father, sister, brother, or child that they all are, we would never have complaints because we would do all we could to make the process as stress free and as comfortable as possible.
So on this Valentine’s Day, let’s all remember to have a heart when we are dealing with our “referrals” :
H – Have Compassion
E – Exceed Expectations
A – Appreciate Differences
R – Remember to Listen
T – Treat all with Respect