POSITION SUMMARY
To strategically increase market share through direct sales to and relationship development with providers and other referral sources in the primary and secondary markets.
The Liaison manages the relationship with key providers and other referral sources by way of consistent communication to identify needs and promote services.
The Liaison is the owner of issue resolution and follow-up. The Liaison uses data to direct efforts and support the organizational strategic initiatives. The Liaison is responsible for identifying growth opportunities, provider satisfaction, and must support all organizational provider retention and alignment strategies.
ESSENTIAL FUNCTIONS
- Relationship Management: Serves as the face of organization with ongoing communication to providers and other referral sources to maintain and grow relationship; thereby, safeguarding provider retention and loyalty. Manage and strengthen relationships to ensure satisfaction levels are met by interfacing on a monthly or a frequency needed basis.
- Planning/Targeting: Responsible for managing the development of provider-specific strategic plans that align with organizational objectives as well as ongoing monitoring of plan with adjustments made as necessary. Accountable for annual review of plan performance and reevaluate identified providers.
- Execution: Direct calls on identified referral sources to identify needs and promote service-lines with timely follow-up. Work collaboratively with department directors and extended team members related to provider needs, objectives, issue resolution and growth.
- Growth and Retention: Responsible for identifying additional opportunities for strategic organizational growth and long-term retention of high-quality providers.
POSITION QUALIFICATIONS
- Undergraduate degree in Business or other related field, or equivalent work experience.
- 3 years healthcare experience, with healthcare sales experience preferred.
- Strong project management skills.
- Proven written and verbal communication and presentation skills.
- PC skills including Microsoft Word, Excel, and PowerPoint.
- Proven ability to analyze and interpret data.
- Negotiation and leadership skills.
- Knowledge of healthcare industry and hospital service lines.
- Ability to drive results through leveraging effective influence and relationship skills.
- Proven ability to be highly organized and demonstrate time management.
