TrackerPLUS gives healthcare outreach teams and leaders the tools to build stronger physician relationships, resolve issues faster, and track growth in real time. No clunky software. No spreadsheet chaos. Just simple tools that help you move faster—and prove it.
Healthcare outreach is hard enough. What makes it even harder? Wasting precious time trying to navigate and log activity in an inefficient PRM.
You shouldn't need a workaround to do your job well. You need a platform designed for the work you're actually doing.
TrackerPLUS PRM software opens with a real-time dashboard tailored to your role as a liaison, manager, or leader. From referral and volume trends to unresolved issues, everything you need is front and center. No digging. No filters. Just clarity from the first click.
Before every visit, you’ll have the full story. Pre-call planning shows you visit history, open issues, and prior-encounter activity, with the option to include referral and volume data, all on one screen.
Built for speed, the Quick Entry screen lets you log an interaction in seconds from your phone or tablet. Auto-fill fields, voice-to-text, and smart search make it fast and frustration-free.
When something breaks the referral pipeline, TrackerPLUS helps you fix it fast. Capture the issue, assign it, escalate it, and track it to resolution. No more email chains or buried notes. It’s visible, actionable, and connected to referral outcomes.
Need to monitor onboarding for new physicians, a campaign rollout, or a specialty service push? TrackerPLUS lets you build an initiative, track activity toward the goal, and show completion percentages in real time.
TrackerPLUS reporting gives liaisons the tools to document activity and leaders the visibility to see outcomes.
Intuitive dashboards and exportable reports reveal what’s driving growth, by liaison, provider, or practice, so you can identify trends, track progress, and celebrate wins across your network.
Connect daily outreach to referral growth, monitor issue resolution, and demonstrate ROI in real time with data that tells the full story.
We don’t hand you a login and walk away. We guide you side by side through implementation and setup, platform training, recurring office hours with your entire team and continue to stand ready to answer your questions, often the same day.
While a traditional CRM (Customer Relationship Management) system tracks general sales and customer interactions, PRM (Physician Relationship Management) software is purpose-built for healthcare. PRM tools like TrackerPLUS are designed specifically to help healthcare organizations manage provider outreach, track referral patterns, resolve access issues, and grow strategic service lines. Unlike CRMs, PRMs integrate clinical context, physician affiliations, and referral data, all critical for healthcare growth teams. They also support workflows unique to liaisons, such as pre-call planning, issue escalation, and tracking onboarding initiatives.
In short: CRMs manage customers. PRMs help healthcare teams grow referral relationships and improve patient access.
Yes. TrackerPLUS is continuously updated to keep pace with evolving technology, reporting needs, and liaison workflows. All upgrades are included in your subscription at no additional cost, so your team always has access to the latest features and improvements.
TrackerPLUS was designed specifically for physician liaison programs and built with healthcare growth strategies in mind. It combines relationship management, productivity tracking, and reporting in one system. While Marketware is a broader healthcare analytics platform, TrackerPLUS is focused on usability for liaisons in the field, with less complexity and a shorter learning curve.
Salesforce can be customized for liaison work, but it is not purpose-built for healthcare. Many teams find the customization costly and the interface more complicated than what liaisons need day-to-day. TrackerPLUS offers a ready-to-use solution tailored to healthcare outreach, eliminating the need for extensive configuration.
Implementation is straightforward. Most organizations are up and running within 60 days. TrackerPLUS offers two implementation tracks. The fastest of those two can be completed in just a few weeks. Training and onboarding are included, so your liaisons can begin logging visits, tracking activity, and generating reports quickly without a lengthy setup process.
Pricing is based on the size of your liaison team and the level of service required. Because TrackerPLUS is designed for healthcare organizations of different sizes, we provide tailored pricing upon request. This ensures you pay for what you need without unnecessary extras.
TrackerPLUS stands out by being healthcare-specific, simple for liaisons to use in the field, and backed by Tiller-Hewitt’s decades of physician relations expertise. It balances robust reporting with an intuitive interface, making adoption easier compared to generic CRM systems or other PRM tools with steep learning curves.
While technically possible, Salesforce was not designed as a physician relationship management tool. Organizations often face high customization costs, complex workflows, and limited healthcare-specific reporting. TrackerPLUS provides a streamlined, healthcare-focused alternative that delivers the features liaisons need without the overhead of a general CRM.
TrackerPLUS is user‑driven, meaning your team controls the database. You can add or modify records in real time based on field intelligence, ensuring accuracy and relevance. We support multiple sources — legacy PRM exports, EMR or medical staff office files, and any repositories to which you already subscribe to reduce costs. If needed, Tiller Hewitt can also source and curate provider data as an optional add‑on, giving you a clean, tailored dataset from day one. After go‑live, optional quarterly and monthly updates keep your PRM current and market‑ready.
TrackerPLUS does not directly integrate claims data into your PRM, which prevents clutter and inaccuracies. Instead, we provide light integration features with partners like HSG and Sg2: toggle buttons let you move seamlessly between systems, and mirrored filters allow identical reports in both tools. This gives you the best of both worlds — clean, accurate PRM management plus full access to claims insights — without merging databases or losing control of your data.
Direct claims integration all but guarantees inaccuracies in your PRM — outdated practices, wrong addresses, and incorrect specialties — with no way for your team to correct the data. TrackerPLUS avoids this trap by keeping your PRM user‑driven and clean, while still giving you seamless access to claims insights.
Referral and volume data in TrackerPLUS is your hospital’s EMR data. This data shows you exactly what’s happening with referrals coming to your health system. We typically look at admissions, observations, inpatient and outpatient surgery, CT, MRI, total revenue and payor mix data. That data can then be tied to targeted providers to track trends based on outreach efforts.
Physician Liaison and Team Leader training workshops are open for registration. Register
