POSITION SUMMARY
As the Senior Director of Provider Relations, you will be responsible for strategically cultivating and strengthening provider partnerships to drive growth for organization’s services and facilities. In this leadership role, you will oversee a team of field managers focused on increasing visibility of primary, specialty, and tertiary care offerings, enhancing physician alignment, driving downstream revenue, and acquiring new patient referrals.
KEY RESPONSIBILITIES
- Manage and develop a high-performing team of field managers to optimize outreach and engagement strategies with referring providers
- Lead your team to drive market launch of new providers, programs and services to increase referrals and reduce leakage
- Analyze market trends and collaborate with internal stakeholders to develop and execute data-driven plans to build awareness, reputation, and relationships among the provider community
- Make strategic recommendations to flex resources as needed to support the organization’s goals of expanding utilization of organization’s care options
- Train and equip the team to effectively communicate with Referring providers, driving patient referrals and enhancing service.
- Oversee team performance and continuously optimize outreach and engagement approaches to drive increased referrals and patient volume
- Oversee issue resolution, track provider feedback on service and operations, and communicate trends impacting provider relationships
- Serve as a strategic partner to senior leadership, providing insights and recommendations to enhance organization’s position as a preferred provider in the market
- Oversee the outreach budget, ensure effective resource allocation, and consult with leadership on provider data, market intelligence, and communication
SKILLS AND ABILITIES
- Bachelor’s degree in healthcare administration, business or related field
- 15+ years working with physicians and providers in a healthcare/hospital environment
- Demonstrated leadership experience, including managing and developing high performing teams
- Strong analytical, critical thinking, and problem-solving skills
- Strong project management skills.
- Proven written and verbal communication and presentation skills.
- Proficiency in MS Office (Outlook, PowerPoint, Excel) and CRM software
- Proven ability to analyze and interpret data.
- Proven ability to be highly organized and demonstrate time management.
