Open Accessibility Menu
Hide

Physician and Advanced Practice Provider Onboarding and Retention

Learn How We Can Help with Your Onboarding Process

Avoid the Multi-Million-Dollar Mistake of Confusing Onboarding with Orientation

Confusing onboarding with orientation is a common – but very costly – error that many healthcare organizations make. Best-practice onboarding delivers measurable results through faster productivity, greater satisfaction and higher retention. A full year of onboarding improves engagement and eliminates the barriers that can prevent physicians, APPs - and their families - from full integration into their practice and community.

Four C’s: Collaboration, Coordination, Consistency and Communication

onboarding wheel

According to a 2019 Merritt Hawkins survey, a delay of even a single day in provider onboarding can cost a medical group an average of $10,000 in lost revenue. onboardPLUS repairs broken or abbreviated processes and creates a sustainable onboarding process that is based on collaboration, coordination, consistency and communication.

Full implementation of onboardPLUS has resulted in clients achieving astounding results such as:

  • Cutting credentialing time by two-thirds
  • Accelerating ramp-up to full productivity by nine months
  • Lowering turnover by 75%

How onboardPLUS Works

Assess the Current State to Reveal Opportunities
Applying our assessment, national benchmarking and Value Stream Mapping process, we:

  • Analyze current recruitment metrics, turnover rates and satisfaction scores
  • Evaluate the current state of your recruitment and post-hire processes including family and community engagement
  • Lead your interdisciplinary team in Value Stream Mapping the process of recruitment, credentialing, human resources, practice operations, marketing and other touchpoints to eliminate redundancy and identify opportunity for improvements
  • Determine strategies to shift the culture from recruitment to retention focused

Develop Strategy with Team Accountabilities, Tools and Training

  • We develop your onboardPLUS strategy and customized playbook with:
  • Actionable master checklist for greater accountability
  • Physician and APP feedback surveys to identify improvement opportunities
  • Easy-to-use tools for communication and progress reporting
  • Customized family integration into the community which lowers turnover risk
  • Resources and training resources for mentorship program

Activate onboardPLUS to Spark Immediate and Long-term Results

  • Effective onboarding continues through the first full year of practice and drives success by:
  • Implementing an easy to access master checklist
  • Improving internal collaboration and communication
  • Removing repetitive requests on the physicians, APPs and their families
  • Supporting rapid ramp-up of their practice
  • Eliminating the revolving-door effect of high turnover and “warm body recruitment”

Source: 2019 Physician Inpatient/ Outpatient Revenue Survey, Table of Physician Generated Revenue, page 11

We’ve helped hundreds of healthcare organizations achieve strategic growth.

"Tiller-Hewitt gave us a jump start for early success. By focusing our program on the right initiatives and tracking the right data, we got our outreach ..."

Tiller-Hewitt:
The Partner That Produces Results

Get started with a complimentary strategy call to pinpoint your most pressing
challenges and areas of greatest opportunity.

Contact Us