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Physician and Advanced Practice Provider Onboarding and Retention

Learn How We Can Help with Your Onboarding Process

Avoid the Multi-Million-Dollar Mistake of Confusing Onboarding with Orientation

Confusing onboarding with orientation is a common – but very costly – error that many healthcare organizations make. Best-practice onboarding delivers measurable results through faster productivity, greater satisfaction and higher retention. A full year of onboarding improves engagement and eliminates the barriers that can prevent physicians, APPs - and their families - from full integration into their practice and community.

Four C’s: Collaboration, Coordination, Consistency and Communication

onboarding wheel

According to a 2019 Merritt Hawkins survey, a delay of even a single day in provider onboarding can cost a medical group an average of $10,000 in lost revenue. onboardPLUS repairs broken or abbreviated processes and creates a sustainable onboarding process that is based on collaboration, coordination, consistency and communication.

Full implementation of onboardPLUS has resulted in clients achieving astounding results such as:

  • Cutting credentialing time by two-thirds
  • Accelerating ramp-up to full productivity by nine months
  • Lowering turnover by 75%

The entire onboarding program and mentorship matching event were very well done!
Jennifer Bales, MD
Chief of Staff
Chair of Physician Engagement and Resilience Committee
Reid Health

How onboardPLUS Works

Assess the Current State to Reveal Opportunities
Applying our assessment, national benchmarking and Value Stream Mapping process, we:

  • Analyze current recruitment metrics, turnover rates and satisfaction scores
  • Evaluate the current state of your recruitment and post-hire processes including family and community engagement
  • Lead your interdisciplinary team in Value Stream Mapping the process of recruitment, credentialing, human resources, practice operations, marketing and other touchpoints to eliminate redundancy and identify opportunity for improvements
  • Determine strategies to shift the culture from recruitment to retention focused

Develop Strategy with Team Accountabilities, Tools and Training

  • We develop your onboardPLUS strategy and customized playbook with:
  • Actionable master checklist for greater accountability
  • Physician and APP feedback surveys to identify improvement opportunities
  • Easy-to-use tools for communication and progress reporting
  • Customized family integration into the community which lowers turnover risk
  • Resources and training resources for mentorship program

Activate onboardPLUS to Spark Immediate and Long-term Results

  • Effective onboarding continues through the first full year of practice and drives success by:
  • Implementing an easy to access master checklist
  • Improving internal collaboration and communication
  • Removing repetitive requests on the physicians, APPs and their families
  • Supporting rapid ramp-up of their practice
  • Eliminating the revolving-door effect of high turnover and “warm body recruitment”

Download our onboardPLUS information sheet for complete details.

Source: 2019 Physician Inpatient/ Outpatient Revenue Survey, Table of Physician Generated Revenue, page 11

We’ve helped hundreds of healthcare organizations achieve strategic growth.

"Tiller-Hewitt gave us a jump start for early success. By focusing our program on the right initiatives and tracking the right data, we got our outreach ..."

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