In today's Friday from the Field, Tanga Smith Physician Liaison From OhioHealth shares a recent luncheon experience that perfectly highlights a key driver of a successful physician liaison: the power of personal connection.
A newly onboarded specialist thanked Tanga for helping her acclimate to the new system and environment. How? By being personable, attentive, and following up. It was a great reminder that our impact often comes down to the human touch. The new provider specifically noted:
*Being treated as a person, not just a provider.
*The importance of consistent follow-up.
*That these actions directly made her life easier.
This is a powerful lesson for all of us. When we invest in the relationship, we build the trust that makes everything else possible.
It’s a contact sport friends.
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