Your Onboarding Process May be Costing You Millions

Many healthcare organizations discover, often too late, that an inefficient, short-term physician and advanced practice provider (APP) onboarding process focused on mere compliance can inadvertently slow ramp-up, and increase provider frustration and turnover risks. And that means millions in associated lost revenue. 

To turn it around, it’s critical to reframe your approach from onboarding to integration. The solution? Tiller-Hewitt’s proven, comprehensive Provider Integration Program, a strategic investment designed to accelerate time to full productivity and foster long-term retention.

Effective Onboarding Takes Time and Integration

FACT #1: Organizations that only offer one month of orientation have 66% higher turnover than those that offer a full year of onboarding. 

FACT #2: Replacing a physician costs you $250,000+ while you lose $1 million in revenue during the vacancy from delayed productivity and lost referrals. 

Most organizations confuse orientation and onboarding. Orientation is certainly a part of onboarding—but the two are not the same. Take your onboarding—and integrating—physicians and APPs to another level with Tiller- Hewitt’s Provider Integration Program. 

Research shows a structured, year-long onboarding program that incorporates mentorship is proven to increase provider retention. 

Your most impactful steps of provider integration require a comprehensive, structured approach. The secret sauce to our program includes a formalized year-long mentorship and family integration, and full operational collaboration, including the creation of a master checklist to keep everyone on your team on track and accountable. 

Our program is built on a proven system refined over decades of working with health systems and medical groups of all sizes and structures nationwide. Our efficient, highly integrated process accelerates your physician and APP productivity ramp-up, improves retention, and delivers you measurable return on investment. 

The Road to Retention

Siloed operations, broken communication channels, unclear accountabilities, unfulfilled expectations and lack of a partnership culture are among the many, interrelated reasons for dissatisfaction and turnover of physicians and APPs. Turnover causes chaos and impacts the quality of relationships among providers, hospital staff, and even patients and families.

That’s why prevention is the best medicine through Tiller-Hewitt’s comprehensive Provider Integration Program. We help you: 

• Eliminate process duplication and bottlenecks through stakeholder buy-in, collaborative communication and lean processes
• Develop strategies for rapid ramp-up including providing a process for meaningful introductions and engagement with referring physicians 
• Stand up a structured Provider Mentorship Program
• Create a Family Integration Program to ensure each family members’ needs are met to increase overall satisfaction
• Track effectiveness for continuous improvement through baseline interviews, practice metrics and feedback surveys

During our short-term engagement, your team will learn how to achieve sustainable success with onboarding and integration for long-term results.

Our Provider Integration Program builds:

• Streamlined processes, including actionable checklists, that fast-tracks productivity for physicians and APPs to drive revenue
• Year-long onboarding, navigation and engagement, that includes families—an often overlooked, yet vital, part of onboarding
• Year-long, formalized mentorship program, led by physicians and matched by personality and interests, to reduce turnover 
• Accountable reporting toward measurable growth and retention goals
• Cross-functional teams and committed leadership

Get Onboard to Reap the ROI 

An investment in a well-designed, comprehensive onboarding and integration program is a game changer for your healthcare organization. While results can vary by organization, some of those who have partnered with Tiller-Hewitt to maximize the provider onboarding and integration process have:

• Cut credentialing time by two-thirds
• Accelerated ramp up to full productivity by nine months
• Lowered turnover by 75%

… All producing an ROI of more than $1 million per physician per year.   

Ready to get onboard? Let’s have a conversation so you can learn more with a no-obligation consultation. It may be the best 30 minutes you’ve ever invested.