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Disruptive Innovation Spurs Strategic Growth

Disruptive Innovation Spurs Strategic Growth

The Role of Healthcare Leaders in Encouraging, Collaborating and Adopting Innovation

Tammy Tiller-Hewitt, FACHE, CEO of Tiller-Hewitt HealthCare Strategies led a panel of senior leaders to explore the many different reasons and ways healthcare organizations innovate. Tiller-Hewitt is president-elect and program chair of Mid-America Healthcare Executives Forum, which presented the panel to discuss:

- The role of innovation in the competitive and cost-conscious medical marketplace
- The role of healthcare leaders in encouraging, collaborating and adopting innovation
- Real-time examples and challenges of healthcare disruptive innovations

In setting the stage for the panelists, Tiller-Hewitt said, “When applied to healthcare, disruptive innovations have the potential to deliver what we all want – decreased costs while improving both the quality and accessibility of care – the last being a significant barrier to strategic growth!”

She framed the fundamental issue. “We can spend years responding to problems - but sometimes overlook the fact that we could be preventing them all together,” Tiller-Hewitt said. “Are we asking the right questions – or asking the wrong questions and solving for the wrong equation? Are we too close an opportunity or challenge to see its real potential?”

The panelists emphasized the importance of hospitals and health systems leading innovation and encouraging teams to be more open to disruptive innovation that may threaten the status quo but will ultimately enhance the quality of health care for the communities they serve. They identified how to achieve buy-in and support at all levels, and address challenges and roadblocks encountered along the way.

Jennifer Junis, RN, MSN, Senior Vice President of OnCall Digital Health, OSF HealthCare, underscored why mission-driven organizations should lead the drive for innovation. “There are a lot of non-traditional competitors entering the healthcare space and providing care,” she said. “We started our innovation journey because we really wanted to be disrupting ourselves rather than someone else coming in and trying to do that. We felt like we were best positioned – with our quality, our providers, and our mission of serving with the greatest care and love.”

Charles “Chuck” D. Callahan, PhD, MBA, FACHE, President of Memorial Hospital Group, and President & CEO of Springfield Memorial Hospital, explained the behavioral challenges to innovation. “The concept of innovation reflects ‘necessity as the mother of invention, but dissatisfaction as its father.’ Happy, satisfied, people tend not to change very much,” he noted. “For innovation to take hold, it requires alignment of financial and economic drivers along with the psychological principles of behavior change.”

Jennifer O’Connor FACHE, Principal of Sg2, highlighted the importance of partnerships for moving things forward in an innovative way. “You can accomplish innovation in a smaller way and have it be meaningful,” she said. “Working in partnership can allow you to do good innovation work on a much smaller scale in terms of budget and FTE.”


Tiller-Hewitt HealthCare Strategies offers a series of webinars, podcasts and workshops that leverages the experience of leaders at healthcare organizations of all sizes to highlight solutions that work. From effective assessments to data-driven solutions to effective execution.

In addition to newly released additions to the Leadership Lens podcast series, Tiller-Hewitt is accepting registration for Physician Retention Strategies that Work on August 17th, 2022 at 11 am CDT May 18.


This on-demand series delivers C-level insights in a lively, casual podcast format. Each 20-to-30 minute podcast features an experienced leader engaging in a candid conversation with Tammy Tiller-Hewitt about the good, the bad and awesome lessons learned while leading organizations. Topics are available on–demand with new podcasts added monthly:
Leading with Transparency: Embracing Crucial Conversations
Leading with Intention: Game-Changing Leadership Ideas
Leading in All Seasons: The Mind-Numbing Pace of Transformation
Leading Physician Networks: Building Physician Groups that are Strategic Assets
Leading Under Fire: The Surprising Leadership Secret
Leading a Multi-Site Ambulatory Organization: Leadership Lessons Learned Early
Leading Growth in a Niche Delivery System: The Future of Women and Medicine
Leading "Smart" Growth: Looking at the Now, Near and Far
Leading Today’s Physicians: The Truth - The Whole Truth

Featured executives include the following seasoned leaders, with more to be added through the year:

  • Amy Ballance, Corporate Director Strategic Planning of BJC HEALTHCARE
  • Christina Carney, FACHE, Chief Operating Officer of Shawnee Health Service
  • Jim Carter, Chief Operating Officer of Archbold Medical Center
  • Darcy Craven, Chief Executive Officer of Archbold Medical Center
  • Mike Finley, MD, System Medical Director & Designated Institutional Official of CHRISTUS Health
  • Michael FrisIna, PhD, Chief Executive Officer The Frisina Group, Author of Influential Leadership, & ACHE Faculty
  • Kim Grant, Regional Manager, Pediatric Growth Specialist, & Onboarding Specialist of Tiller-Hewitt HealthCare Strategies
  • Devon Hyde, Chief Executive Officer of Lake Charles Memorial Health System
  • Diane Maas, Chief Strategy & Digital Growth Officer of Beacon Health System
  • Cameron McGregor, MSN, RN, FACHE, Chief Growth Officer, Ms. Medicine
  • David Miller, FACHE, Founder of HSG Advisors
  • Michelle Mudge-Riley, DO, MHA, GCDF, Onboarding Physician Coach/Mentor of Tiller-Hewitt HealthCare Strategies
  • Thomas Tiller II, Chief Operating Officer of Tiller-Hewitt HealthCare Strategies
  • Tammy Tiller-Hewitt, FACHE, Chief Executive Officer of Tiller-Hewitt HealthCare Strategies
  • Steen Trawick, MD, Chief Executive Officer/Chief Medical Officer of CHRISTUS Shreveport-Bossier


Each of the 2022 bi-monthly Leadership Webinars focus on specific solutions to the toughest strategic growth barriers: staffing shortages, physician turnover, provider and leader burnout, access chokepoints, limited service line capacity and lack of effective execution. Panelists discuss best practices and practical solutions that are working in a dynamic format available live or on replay.

Tackle Your Top 2022 Leadership Challenges - January replay available

The Reason Your Growth Strategies Fail - March replay available

BURNOUT - Rescue Your Physicians and Yourself – May replay available

Physician Retention Strategies that Work - August 17th, 2022 | 11 AM (CT) - accepting registrations

Top Alarming and Amazing Leadership Lessons - October 29th, 2022 | 11 AM (CT)


During 2022, Tiller-Hewitt hosts Spring and Fall virtual training workshops featuring curriculum designed specifically for those who lead – or aspire to lead – outreach and liaison teams. Featuring live instruction, videos, role-playing, break-outs and interactive exercises, leaders can immediately implement to improve strategic growth performance of their teams. Participant evaluations consistently rate the workshops with perfect scores for content and the value of connecting with others who lead outreach teams from across the U.S.

March 22-23, 2022 - Completed

November 8-9, 2022

About Tiller-Hewitt HealthCare Strategies:
Access the full range of Tiller-Hewitt’s key strategic growth programs, services and resources at

Strategic Growth

  • Operational Strategic Growth Readiness Assessments
  • Network Optimization and Care Consolidation
  • Lean Process Improvement

Data Analytics and Referral Tracking Tools

  • trackerPLUS PRM
  • Market Intelligence
  • Quick Issue Resolution and Accountability

Physician Integration and Retention

  • Rapid Practice Ramp-up
  • Mentorship Program
  • Provider Family Integration

Physician Liaison

  • Physician Outreach/Business Development Programs
  • Training
  • Program Assessments

For more than 20 years, Tiller-Hewitt HealthCare Strategies has partnered with healthcare organizations to consistently deliver strategic growth and measurable results. Tiller-Hewitt designs and executes high-performance programs that drive strategic growth, network optimization, and physician retention for hundreds of health systems, hospitals, population health and provider organizations nationwide.

Tiller-Hewitt delivers rapid, measurable return on investment by working as partners with leadership, operations and physician outreach/liaison teams to hardwire a collaborative culture. Together we build and execute strong strategic growth programs on the Tiller-Hewitt Pillars: Systems, Data and People.