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What is Your Process Improvement Barrier

What is Your Process Improvement Barrier

Is something standing between you and your performance improvement goals? If you are like the executives who attended ACHE 2019 Congress on Healthcare Leadership, challenges related to accountability and engagement are top barriers, according to our live poll.

At the session "Retention Turnaround for Hospitalists," experienced physician leaders shared their quest to improve the retention of hospitalists through greater accountability and engagement. Tammy Tiller-Hewitt, FACHE, CEO of Tiller-Hewitt HealthCare Strategies led the panel that included Mike Finley, MD, Regional Chief Medical Officer of CHRISTUS Health System and T. Steen Trawick, Jr., MD, CEO of CHRISTUS Shreveport-Bossier Health System. Dr. Trawick was formerly Associate Chief Medical Officer of Sound Physicians.

They described their success in closing key gaps - both structural and cultural - to spark a dramatic turnaround in the recruitment and retention of hospitalists. An in-depth assessment and the launch of a robust engagement and onboarding process dramatically improved recruitment and retention metrics. In turn, they strengthened the foundation for improved clinical metrics, citing the recent news that CHRISTUS St. Michaels was recognized in the 2019 Watson Health 100 Hospitals study for Speed of Improvement.

"The relevance of this topic to Congress attendees was evident. Leaders are looking for actionable strategies that address and solve the root causes of high turnover and lackluster recruitment results," said Tiller-Hewitt. "As outstanding leaders, themselves, Drs. Finley and Trawick were transparent in addressing the challenges and generous in sharing lessons learned."

For more information and a copy of the presentation, contact Tammy Tiller-Hewitt FACHE at or 618-651-8700.